---
title: "Shared SMS Inbox for Teams | Quick Send Business"
description: "A shared SMS inbox for business teams: one place for every inbound text, thread assignment, unread counts, and full conversation history on dedicated business numbers."
url: "https://quicksendbusiness.com/business-texting/shared-inbox"
---

[Home](/)[Business Texting](/business-texting)Shared Inbox

Shared team inbox

# Shared SMS inbox for your whole team

Stop forwarding screenshots between phones. Every reply to your business numbers lands in one inbox with assignment, unread badges, and history anyone on your team can trust.

[Start Free](/signup)

## What is a shared SMS inbox?

A shared SMS inbox is a single workspace where every inbound text to your business numbers appears for your team. Instead of customers texting an employee's personal cell, they message a dedicated business line. Replies show up in one thread list with unread counts, assignment, and full history so the right person can respond with context. Quick Send Business combines that inbox with campaigns, contacts, and compliance in the same login, so outbound blasts and two-way conversations stay tied to the same customer record.

## Inbox capabilities teams use every day

### Unified thread list

All business numbers feed one inbox. Sort by unread, open any thread, and see the full back-and-forth in chronological order.

### Assignment

Assign a conversation to a teammate so everyone knows who owns the reply. Reassign when shifts change or escalations happen.

### Two-way texting

Reply from the browser with the same business number the customer texted. Outbound messages stay on the thread, not in a personal SMS app.

### Team visibility

Owners and admins invite members with roles. Anyone with inbox access sees the same threads and contact context.

### Unread tracking

Unread badges show what still needs a response so front-desk and field teams do not miss time-sensitive replies.

### Contact-linked history

Threads attach to contact records, so past campaigns and earlier replies appear alongside the current conversation.

## Why a shared inbox beats personal phones

-   Customers always text the business, not whoever is on shift today.
-   Coverage stays consistent when someone is out sick or on vacation.
-   Managers can review threads for quality without asking staff to share phones.
-   Compliance and opt-outs apply to the business number, not scattered personal devices.

Typical inbox replies

Thanks for texting us! I've assigned your request to our scheduling team. Expect a reply within the hour.

Hi {first\_name}, we got your message about rescheduling. What day works best for you this week?

You're confirmed for Thursday at 2pm. Reply here if you need to change anything.

## Frequently asked questions

### How is a shared SMS inbox different from a group text?

### Can we connect more than one business number to the inbox?

### Can we assign conversations to specific people?

### Do campaign replies show up in the inbox?

### Do we need to install an app to use the inbox?

## More platform features

-   [All business texting features](/business-texting)
-   [SMS AnalyticsDelivery, failures, and opt-outs per campaign](/business-texting/sms-analytics)
-   [Contact ManagementLists, tags, CSV import, and search](/business-texting/contact-management)
-   [Templates & SchedulingMerge fields, saved replies, scheduled sends](/business-texting/templates-and-scheduling)

## Popular industries

-   [Healthcare & dentalFront-desk inbox for reminders and patient replies](/healthcare)
-   [Home servicesField and office share job updates and customer texts](/home-services)
-   [Recruiting & staffingOne recruiting inbox for candidates and schedulers](/recruiting)

## Give your team one inbox for every reply

Replace forwarded screenshots with a shared SMS inbox on your business numbers.

[Start Free](/signup)[See Pricing](/pricing)

### Just texting friends, family, or a small group?

Quick Send for iPhone sends personalized mass texts right from your phone. No registration, no monthly platform.

[Get the iPhone app](https://quicksendapp.com)