---
title: "FAQ | Quick Send Business"
description: "Common questions about Quick Send Business: pricing, message credits, plans, carrier registration, and getting started."
url: "https://quicksendbusiness.com/faq"
---

FAQ

# Frequently asked questions

Straight answers about pricing, credits, carrier registration, and getting your team set up.

[Credits & billing](#credits)[Plans & changes](#plans)[Platform](#platform)[Carrier registration](#carrier-registration)

## Credits & billing

How message credits work, resets, and overages.

### What counts as a credit?

### Do unused credits roll over to the next month?

### When do my credits reset?

### What happens if I go over my included credits?

### What are bonus credits?

## Plans & changes

Upgrading, downgrading, and switching tiers.

### What happens when I upgrade my plan?

### What happens when I downgrade my plan?

### Can I upgrade or downgrade any time?

### What happens if I cancel?

### Do you refund unused credits or partial months?

## Platform

Getting started and what's included.

### What's included in every plan?

### What kind of phone numbers are included?

### Do I need carrier registration to send?

### Can my team share one inbox?

## Carrier registration

Toll-free vs local numbers, approval, and sending limits.

### If my toll-free number is approved, can I send from a local number?

### If my local (10DLC) registration is approved, can I send from toll-free?

### Do I fill out the registration form twice?

### Can I use toll-free and local numbers on one account?

### What affects how fast I can send from a toll-free number?

### What is brand vetting for local (10DLC) numbers, and how does it affect sending speed?

### What brand vetting classes are available for local numbers?

### What is sole proprietor SMS verification for local numbers?

### What if I need to send more than my current limits allow?

## Related resources

Dig into plans, carrier registration, or talk to our team.

[

### Pricing

Compare plans and monthly credit allotments.

](/pricing)[

### How Registration Works

Carrier verification timelines and what to prepare.

](/how-registration-works)[

### Contact Us

Still have questions? Reach out to our team.

](/contact)

## Ready to get started?

Pick a plan, import your contacts, and launch your first campaign. Carrier verification is handled for you.

[Start Free](/signup)[See Pricing](/pricing)