What is the difference between the business texting platform and mass texting?

The business texting platform is your day-to-day workspace: business numbers, a shared inbox, contacts, templates, team roles, and compliance. Mass texting is how you send large personalized campaigns from that same platform. Most teams use both together rather than switching tools.

Can multiple team members use the same inbox at once?

Yes. Every inbound text to your business numbers lands in one shared inbox. Team members see unread threads, can assign conversations, and reply with full history visible to anyone with access.

Is carrier registration included?

Plans include toll-free number provisioning and we guide you through toll-free verification and 10DLC registration. STOP and HELP handling and opt-out tracking are built into the platform so replies stay compliant as you scale.

How do we bring existing contacts into Quick Send Business?

Upload a CSV from your CRM or spreadsheet, map columns to contact fields, and import into lists. Duplicates are handled during import so you can segment audiences for campaigns and one-to-one replies.

What SMS analytics do we get?

See delivery rates, failures, and opt-outs at the campaign level and in your analytics dashboard. Use those numbers to adjust message copy, send times, and list hygiene before the next blast.

Business Texting Platform

One platform for all your business texting

Numbers, inbox, contacts, campaigns, and compliance, together in one place your whole team can log into. Not a patchwork of personal phones and one-off blast tools.

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Shared team inbox

Every reply to your business numbers lands in one inbox. Unread counts, assignment, and full thread history mean anyone on your team can respond without asking who had the phone last.

One inbox for all business numbers
Assign threads to the right teammate
Full conversation history per contact

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Campaigns & mass texting

Send thousands of personalized one-to-one texts from the same platform. Merge fields, list targeting, and a live send dashboard keep large blasts feeling personal without group chats.

Personalized fields on every message
CSV import and list targeting
Live progress while campaigns send

Explore mass texting

Contacts & lists

Store every customer with tags and lists for campaigns. Search history by contact, not by whoever sent the text, so handoffs between team members stay smooth.

Lists and tags for segmentation
CSV import with column mapping
Conversation history tied to each contact

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SMS analytics

Track delivery, failures, and opt-outs as messages go out. See what is working per campaign so you can improve the next send instead of guessing from a single sent count.

Delivery and failure rates
Opt-out tracking over time
Campaign-level reporting

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Templates & scheduling

Save your best replies and campaign copy with merge fields. Schedule sends for the right local time and reuse templates from the inbox when a customer texts back.

Merge fields like first name and date
Scheduled campaign sends
Saved replies for fast inbox responses

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Numbers & compliance

Provision dedicated business numbers and stay carrier-ready with toll-free verification, 10DLC registration support, and platform-wide STOP handling.

Dedicated local and toll-free numbers
10DLC and toll-free registration guidance
Automatic opt-out and HELP replies

How registration works

Why teams choose a platform over patchwork tools

One login for numbers, inbox, contacts, campaigns, and analytics, not five disconnected apps.
Customers always reach the same business number, even when staff change.
Any team member can pick up a conversation with full context.
Compliance and opt-outs are handled platform-wide, not per person or per send.

Dedicated business numbers keep customer texts off personal cell phones.

Everyday platform workflows

Hi {first_name}, your order is ready for pickup at our Main St location. Reply if you need us to hold it until tomorrow.

Thanks for reaching out! I've assigned your question to our scheduling team. Someone will text you back within the hour.

{first_name}, just confirming your appointment for Thursday at 2pm. Reply C to confirm or R to reschedule.

Business texting platform FAQ

Common questions about inbox, contacts, campaigns, and compliance on one platform.

Get your team on one texting platform

Numbers, inbox, contacts, and compliance in one place, built for teams that text customers every day.

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Just texting friends, family, or a small group?

Quick Send for iPhone sends personalized mass texts right from your phone. No registration, no monthly platform.

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