Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and AppTout LLC. AppTout LLC ("AppTout," "Quick Send," "we," "us," or "our") operates Quick Send Business in the United States. Quick Send and Quick Send Business are brands of AppTout LLC. The Service means the Quick Send Business platform, websites, applications, and related services we make available under the Quick Send brand. "You" and "your" refer to the business or organization that registers for or uses the Service and each person who accesses the Service on its behalf.

By creating an account, clicking to accept, or using the Service, you accept these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

Quick Send Business is an application-to-person (A2P) text messaging platform for businesses. The Service includes dedicated business phone numbers, contact management, campaign sending, a shared team inbox, message templates, analytics, and tooling that assists with carrier registration (10DLC) and opt-out handling.

The Service is designed for business messaging to recipients in the United States. We may add, change, or remove features at any time. We will make reasonable efforts to notify you of material changes that reduce core functionality of your paid plan.

• You must be at least 18 years old and able to form a binding contract to use the Service.
• The Service is for business use only. It is not intended for personal, family, or household use.
• You must provide accurate, current, and complete information when registering and keep it up to date, including the business details used for carrier registration.
• You are responsible for all activity under your account and for safeguarding login credentials. Notify us immediately at support@quicksendbusiness.com if you suspect unauthorized access.
• You may invite team members with different roles. You are responsible for the actions of every user you invite to your workspace.

The Service is offered on paid subscription plans that include a monthly allotment of message credits, a number of dedicated phone numbers, and a number of team seats, along with optional add-ons and usage-based overage charges as described on our pricing page or in your order.

• Subscriptions. Plans bill monthly in advance and renew automatically until canceled. You authorize us and our payment processor to charge your payment method for all fees, including recurring charges, overages, and add-ons.
• Message credits. Credits measure message volume (for example, SMS segments and MMS messages). Included credits reset each billing cycle and unused credits do not roll over unless we state otherwise in writing.
• Overages. If overages are enabled for your account, usage beyond your included credits is billed at the per-credit rate shown for your plan.
• Carrier and registration fees. Carriers and The Campaign Registry impose fees for brand registration, campaign vetting, and monthly campaign maintenance. Where these apply, they may be included in your plan or passed through to you, as described at purchase.
• Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, use, communications, and similar taxes, other than taxes on our income.
• Refunds. Except where required by law, fees are non-refundable and non-creditable, including for partial billing periods, unused credits, or downgrades.
• Price changes. We may change pricing with notice. Changes take effect at your next renewal. Continued use after renewal constitutes acceptance.
• Non-payment. We may suspend or terminate the Service for overdue amounts after reasonable notice.

You may cancel at any time from your billing settings or by contacting support@quicksendbusiness.com. Cancellation stops future renewals; your plan remains active through the end of the paid period.

Phone numbers provisioned through the Service are licensed to you for use with the Service. Numbers are supplied through our carrier partners and remain subject to carrier rules. If your subscription ends or a number remains unpaid or inactive, the number may be reclaimed and returned to carrier inventory. Where supported, we will reasonably cooperate with lawful porting requests.

US carriers require registration of the business and messaging use case behind A2P traffic. The Service collects your registration information and submits it to our carrier partners and The Campaign Registry on your behalf.

• You are responsible for the accuracy and completeness of all registration information you submit, including legal business name, EIN or sole proprietor details, address, website, sample messages, and opt-in descriptions.
• Registration approval decisions are made by carriers and registrars, not by Quick Send. We do not guarantee approval, timing, throughput levels, or trust scores.
• You must keep registration information current and promptly update it if your business details or messaging practices change.
• Sending campaign traffic before approval, or misrepresenting your identity or use case, is a violation of these Terms.

You represent, warrant, and agree that:

• Every recipient has given you the level of consent required by applicable law for the messages you send them, including prior express written consent for marketing or promotional messages where required by the Telephone Consumer Protection Act (TCPA) and similar state laws.
• You will maintain records sufficient to prove each recipient's consent, including who consented, when, how, and to what, and you will produce those records to us promptly on request.
• You will clearly identify your business in your messages and honor all opt-out requests immediately.
• You will comply with the TCPA, the CAN-SPAM Act where applicable, state telemarketing and mini-TCPA laws, the CTIA Messaging Principles and Best Practices, carrier codes of conduct, and the rules of The Campaign Registry.
• You will respect quiet hours and time-of-day restrictions that apply to your recipients.
• You will not send messages to numbers obtained from purchased, rented, or third-party lists, or to recipients whose consent was collected for a different sender or purpose.

Nothing in the Service, including templates, compliance tooling, or educational content, constitutes legal advice. Consult your own counsel about your messaging program.

The Service automatically processes standard opt-out and help keywords (such as STOP and HELP) and suppresses opted-out recipients from future sends. You must not circumvent, disable, or interfere with this handling, re-add opted-out contacts without new consent, or instruct recipients to opt out through channels you do not honor.

You will not use the Service to send, store, or promote:

• Content that is illegal under federal, state, or local law, or that facilitates illegal activity.
• SHAFT content restricted by carriers: sex or adult content, hate speech, alcohol, firearms, or tobacco (including vaping), except where a carrier-approved program exists; cannabis and CBD content is prohibited on US A2P messaging regardless of state law.
• Phishing, fraud, deception, impersonation of another person or brand, or messages with misleading sender identity.
• High-risk financial offers prohibited by carrier guidelines, such as payday loans or debt relief scams, and other content prohibited by the CTIA or our carrier partners.
• Malware, spyware, or links to harmful or deceptive websites, including misleading link shorteners.
• Harassing, abusive, defamatory, or threatening content.

You also will not:

• Attempt to evade carrier filtering, throughput limits, or registration requirements (for example, snowshoeing across numbers or altering content to defeat spam detection).
• Probe, disrupt, reverse engineer, or interfere with the Service or its security.
• Resell or white-label the Service without our written agreement.
• Use the Service to compete with us or to build a similar product.

We may refuse, remove, or block any content or traffic that we reasonably believe violates these Terms, law, or carrier requirements.

You retain all rights to the content you create and the contact data you upload ("Customer Data"). You grant us a non-exclusive, worldwide license to host, copy, transmit, process, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.

• You are responsible for the accuracy and lawfulness of Customer Data, including having the right to upload and message every contact.
• With respect to personal information in Customer Data, we act as your service provider or processor. We do not sell Customer Data and we do not use it for our own marketing.
• You will respond to privacy rights requests from your contacts (such as access or deletion requests) and we will reasonably assist through the tools in the Service.

Message delivery depends on wireless carriers, aggregators, registrars, and other third parties outside our control. Carriers may filter, delay, or block messages at their discretion, and throughput is affected by your registration status and trust score. We do not guarantee that any message will be delivered, and we are not liable for carrier filtering, delays, number deactivations, or recipient charges. Recipients may incur message and data rates from their own carriers.

The Service, including its software, design, and branding, is owned by AppTout LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. No other rights are granted. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

The Service relies on third-party providers, including messaging carriers, payment processors, and cloud hosting. Your use of third-party services linked from the Service is governed by those parties' terms. We are not responsible for third-party services we do not control.

• You may stop using the Service and cancel your subscription at any time.
• We may suspend or limit the Service immediately if we reasonably believe your use violates these Terms, threatens the security or integrity of the Service, risks carrier penalties or blocking of our number ranges, or exposes us or others to liability, including for spam complaints or opt-out rate spikes.
• We may terminate your account for material breach that remains uncured after reasonable notice, or immediately for serious violations such as prohibited content, consent violations, fraud, or non-payment.
• Upon termination, your right to use the Service ends, provisioned numbers may be reclaimed, and we may delete Customer Data after a reasonable wind-down period. Export your data before your subscription ends.
• Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) survive.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, AppTout LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that messages will be delivered or produce any particular result.

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) AppTout LLC's total liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid to AppTout LLC for the Service in the twelve (12) months before the event giving rise to the claim.

These limits do not apply to your payment obligations, your indemnification obligations, or your breach of Sections 7 through 9 (messaging compliance, opt-out handling, and acceptable use). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You will defend, indemnify, and hold harmless AppTout LLC and its officers, employees, and agents from and against any claims, damages, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your messages, content, or Customer Data; (b) your violation of these Terms or of any law or carrier requirement, including the TCPA and state telemarketing laws; (c) your failure to obtain or maintain required consent from recipients; or (d) disputes between you and your message recipients. We will promptly notify you of any such claim and may participate in the defense with our own counsel at our expense.

• Informal resolution first. Before filing a claim, you agree to contact us at support@quicksendbusiness.com and give us 30 days to work toward an informal resolution.
• Arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English in the United States. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court, or seek injunctive relief in court for infringement or misuse of intellectual property.
• Class action waiver. Disputes will be resolved on an individual basis. Neither party may participate in a class, consolidated, or representative action against the other.
• Governing law. These Terms are governed by the laws of the United States and, to the extent state law applies, the laws of the state in which AppTout LLC is organized, without regard to conflict of laws principles.

We may update these Terms from time to time. If a change is material, we will provide notice by email or in the Service at least 14 days before it takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to updated Terms, cancel your subscription before they take effect.

• Entire agreement. These Terms, the Privacy Policy, and any order or plan details you accept are the entire agreement between you and AppTout LLC regarding the Service.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier outages, internet failures, and acts of government. Your payment obligations are not excused.
• Independent parties. The parties are independent contractors. These Terms create no partnership, joint venture, or agency relationship.
• Electronic communications. You consent to receive notices and communications from us electronically, including by email and in-app messages.

Questions about these Terms? Contact us at support@quicksendbusiness.com. Quick Send Business is a brand of AppTout LLC, operated in the United States.