What format do contact imports use?

CSV is the standard import format. Map columns like phone number, first name, and custom fields during upload.

How are duplicate phone numbers handled?

Import flows are built to reduce duplicate records so the same number is not texted twice from conflicting lists.

Should we use lists, tags, or both?

Lists are great for campaign audiences like event RSVPs or a monthly newsletter. Tags add flexible labels across contacts. Many teams use lists for sends and tags for filtering.

Does each contact show message history?

Yes. Conversations and sends tie back to the contact profile so inbox and campaign context stay together.

Who can view and edit contacts?

Team roles control workspace access. Owners and admins manage imports and structure; members work from the shared data you grant them.

Contacts & lists

Contact management built for texting teams

Import audiences, organize lists, and keep every thread tied to the right customer. Your inbox and campaigns pull from the same contact records.

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What is contact management in a business texting platform?

Contact management is how you store, segment, and search the people you text. Instead of a one-off CSV for each blast, Quick Send Business keeps contacts in a shared workspace linked to conversation history and campaigns. Lists and tags define who receives the next send. Search and contact profiles show prior messages so anyone on the team can pick up where a colleague left off. That structure matters when you text daily for sales, service, or scheduling, not just for occasional announcements.

Contact tools included in the platform

CSV import

Upload spreadsheets from your CRM or events tool, map columns to fields, and import thousands of numbers in minutes.

Lists

Group contacts for campaigns and updates. Send to one list without rebuilding a file each time.

Tags & segmentation

Label contacts by interest, location, or lifecycle stage so messages stay relevant.

Search & profiles

Find a customer by name or number and open their profile with message history attached.

Shared workspace

Every teammate works from the same contact database instead of private spreadsheets.

Ongoing updates

Add contacts manually or through imports as your audience grows, then reuse them for inbox replies and campaigns.

Why centralized contacts matter

Campaigns and inbox replies reference the same customer record.
List hygiene improves when opt-outs and history live in one system.
New hires do not need a personal spreadsheet to understand who a customer is.
Segmentation gets faster when tags and lists are already in the platform.

Messages tied to contact fields

Hi {first_name}, thanks for joining our VIP list. Reply STOP to opt out.

{first_name}, your table for 4 is ready. Text us if you are running late.

Quick reminder for {first_name}: your membership renews on {date}. Reply with questions.

Frequently asked questions

More platform features

Popular industries

Organize contacts for every text you send

Import once, segment with lists and tags, and text from the same records your inbox uses.

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