Question 1

What counts as a credit?

Accepted Answer

One credit equals one SMS message segment. Carriers split texts into segments of up to 160 characters of plain text (70 if you use emoji or certain special characters). Longer messages use multiple credits, counted once per recipient. Attaching a photo sends the message as MMS, which uses 3 credits per recipient. Example: You send one 200-character SMS to 100 people. That is 2 credits per person, or 200 credits total. If you attach a photo, each recipient uses 3 credits instead, or 300 credits total.

Question 2

Do unused credits roll over to the next month?

Accepted Answer

No. Included plan credits reset at the start of each billing cycle. Any credits you did not use during the month do not carry forward. Your usage counter resets to zero when your new billing period begins. Example: You are on a 6,000-credit plan and use 4,000 credits in March. The remaining 2,000 credits do not carry into April. On April 1 you start fresh with 6,000 credits and zero usage.

Question 3

What happens if I go over my included credits?

Accepted Answer

You can enable overages on the Billing page to keep sending after you hit your cap. Extra usage is billed at the per-credit rate shown for your plan and appears as a line item on your next renewal invoice. If overages are off, sending pauses until your credits reset, you upgrade, or you turn overages on. Example: Your plan includes 6,000 credits and you send 7,500 in one billing period. That is 1,500 credits over your cap. With overages enabled at $0.032 per credit, you would be billed an extra $48 on your next renewal invoice.

Question 4

What happens when I upgrade my plan?

Accepted Answer

Your included credit allotment increases right away. Usage for the current billing period keeps counting from where it left off. It does not reset mid-cycle. Example: You are on Business 6K with 6,000 included credits and have used 5,500. You upgrade to Business 12K with 12,000 included credits. You immediately have 6,500 credits remaining for the rest of the billing period.

Question 5

What happens if I cancel?

Accepted Answer

Cancellation stops future renewals. Your plan stays active through the end of the paid billing period, then sending is blocked until you subscribe again. Unused credits do not roll over and are not refunded.

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Pricing questions

What counts as a credit?

Do unused credits roll over to the next month?

What happens if I go over my included credits?

What happens when I upgrade my plan?

What happens if I cancel?

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