Which merge fields can we use in templates?

Use contact fields you import or capture, such as first name and custom columns mapped from CSV. Match fields to the data you store on each contact.

How does scheduling pick the send time?

Choose the date and time when creating a scheduled campaign. Pair scheduling with sensible send windows for your audience.

Can templates be used in the shared inbox?

Saved templates and replies speed up one-to-one responses so agents do not retype the same answers.

Do you provide starter templates?

Yes. Browse industry examples on the Message Templates section of the site and adapt them inside your workspace.

Can we edit a campaign after scheduling it?

Review scheduled sends before they go out. Adjust copy or timing from the campaigns area according to your workflow permissions.

Templates & scheduling

Templates & scheduled texts that scale

Save proven copy once, personalize with merge fields, and schedule campaigns for tomorrow morning without staying up to hit send.

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What are SMS templates and scheduled sends?

SMS templates are reusable message patterns with placeholders like first name or appointment date. They keep tone consistent across teammates and campaigns. Scheduled sends let you queue a campaign for a future date and time so reminders and promotions go out when recipients are most likely to read them. In Quick Send Business, templates support both large blasts and quick inbox replies, and scheduling sits alongside your contact lists and compliance tools in the same platform.

Template and scheduling features

Reusable templates

Store appointment reminders, promos, and follow-ups once. Update the master copy when regulations or offers change.

Merge fields

Insert contact fields so every message still reads like a one-to-one text, even at thousands of recipients.

Scheduled campaigns

Pick a send time in advance for launches, reminders, and time-zone-friendly outreach.

Saved replies

Pull template snippets into the inbox when customers reply to ongoing conversations.

Consistent branding

Reduce typos and off-brand wording when multiple people text customers every day.

Plan around quiet hours

Schedule sends for appropriate windows and pair with compliance best practices from our guides.

Why templates and scheduling save time

Launch recurring reminders without rewriting the same SMS every week.
Let managers approve template wording once instead of editing every send.
Schedule ahead for holidays and event mornings when your team is busy on-site.
Reuse copy from our public message template library as a starting point.

Template examples with merge fields

Hi {first_name}, friendly reminder: your appointment is {date} at {time}. Reply C to confirm.

{first_name}, our spring sale starts tomorrow at 9am. Show this text for early access.

Thanks for your order, {first_name}! We will text you when it ships.

Frequently asked questions

More platform features

Popular industries

Ship consistent texts on schedule

Templates, merge fields, and scheduled sends on the same platform as your inbox and lists.

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