How is a shared SMS inbox different from a group text?

A group text puts every recipient in one thread with reply-all behavior. A shared inbox is for business two-way texting: each customer has a private thread with your business number, and your team works behind the scenes in one workspace.

Can we connect more than one business number to the inbox?

Yes. You can provision multiple numbers for brands or locations. Inbound messages to any of those numbers can flow into the same team inbox depending on your setup.

Can we assign conversations to specific people?

Yes. Assignment makes ownership clear on busy days. Teammates still see full history if they need to cover for someone else.

Do campaign replies show up in the inbox?

Inbound replies to messages you sent from Quick Send Business land in the shared inbox and link to the contact, so follow-ups stay in one place.

Do we need to install an app to use the inbox?

Quick Send Business runs in the browser. Your team signs in from desktop or mobile web to read and reply without sharing personal SMS apps.

Shared team inbox

Shared SMS inbox for your whole team

Stop forwarding screenshots between phones. Every reply to your business numbers lands in one inbox with assignment, unread badges, and history anyone on your team can trust.

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What is a shared SMS inbox?

A shared SMS inbox is a single workspace where every inbound text to your business numbers appears for your team. Instead of customers texting an employee's personal cell, they message a dedicated business line. Replies show up in one thread list with unread counts, assignment, and full history so the right person can respond with context. Quick Send Business combines that inbox with campaigns, contacts, and compliance in the same login, so outbound blasts and two-way conversations stay tied to the same customer record.

Inbox capabilities teams use every day

Unified thread list

All business numbers feed one inbox. Sort by unread, open any thread, and see the full back-and-forth in chronological order.

Assignment

Assign a conversation to a teammate so everyone knows who owns the reply. Reassign when shifts change or escalations happen.

Two-way texting

Reply from the browser with the same business number the customer texted. Outbound messages stay on the thread, not in a personal SMS app.

Team visibility

Owners and admins invite members with roles. Anyone with inbox access sees the same threads and contact context.

Unread tracking

Unread badges show what still needs a response so front-desk and field teams do not miss time-sensitive replies.

Contact-linked history

Threads attach to contact records, so past campaigns and earlier replies appear alongside the current conversation.

Why a shared inbox beats personal phones

Customers always text the business, not whoever is on shift today.
Coverage stays consistent when someone is out sick or on vacation.
Managers can review threads for quality without asking staff to share phones.
Compliance and opt-outs apply to the business number, not scattered personal devices.

Typical inbox replies

Thanks for texting us! I've assigned your request to our scheduling team. Expect a reply within the hour.

Hi {first_name}, we got your message about rescheduling. What day works best for you this week?

You're confirmed for Thursday at 2pm. Reply here if you need to change anything.

Frequently asked questions

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Give your team one inbox for every reply

Replace forwarded screenshots with a shared SMS inbox on your business numbers.

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