Do I need written consent to send appointment reminders?

Reminders are informational, so knowing consent (the client gave you their number on a booking form that mentions texting) is enough. Promotional follow-ups like recall offers and review asks need prior express written consent. Collect both at booking and you never have to think about it again.

When should each reminder go out?

Confirmation at booking, a reminder 24 to 48 hours before, and a nudge 2 to 3 hours before the slot. Keep everything inside 8am to 9pm recipient-local time. The full timing playbook is in our appointment reminder texts guide.

What happens when clients reply C or R?

Replies land in your shared team inbox, so the front desk sees confirmations and reschedule requests in real time with the full conversation history. Fast answers on reschedules are what let you refill the slot.

Appointment Reminder Text Templates

No-shows are a memory problem, and texts fix memory problems. These templates cover the full reminder cadence for clinics, salons, home services, fitness, and anyone who books time. Pair them with the timing playbook in our appointment reminder guide.

Merge fields like {first_name} fill in automatically per recipient when you send with Quick Send Business. Swap the bracketed placeholders for your details.

The core cadence

Booking confirmation

{business_name}: You're booked, {first_name}! {service} on {date} at {time} with {provider}. We'll text a reminder the day before. Reply R to reschedule, STOP to opt out.

Send immediately at booking. It doubles as your texting opt-in confirmation.

24-hour reminder

Hi {first_name}, reminder from {business_name}: {service} tomorrow at {time} with {provider}. Reply C to confirm or R to reschedule.

Day-of nudge

See you soon, {first_name}! Your {service} is today at {time}. {parking_or_arrival_note} Running late? Reply here.

Prep instructions

{first_name}, before your {service} on {date}: {prep_instructions}. Questions? Reply here and we'll help.

Changes and recovery

Reschedule response

No problem, {first_name}. Openings for {service}: {option_1}, {option_2}, or {option_3}. Reply 1, 2, or 3 to grab one.

Offering numbered options turns a reschedule into a two-second reply.

No-show follow-up

Hi {first_name}, we missed you today at {business_name}. Life happens! Reply BOOK and we'll find you a new time for your {service}.

Send within the hour, warm and blame-free. It recovers a surprising share of no-shows.

Waitlist opening

{first_name}, a {service} slot just opened {date} at {time} with {provider}. Want it? First reply gets it. Reply YES to claim.

Running behind notice

{business_name} here. {provider} is running about {minutes} min behind today. Your {time} appointment is now around {new_time}. Thanks for your patience!

After the visit

Thank you + review ask

Thanks for coming in, {first_name}! If we earned it, a quick review means the world to a small business: {review_link}. See you next time!

Rebooking recall

Hi {first_name}, it's been {interval} since your last {service} at {business_name}. Time for the next one? Reply BOOK or schedule here: {link}

Recall messages are marketing; make sure you hold written consent, not just booking consent.

Payment reminder

{business_name}: Hi {first_name}, a friendly reminder of your {amount} balance from {date}. Pay securely here: {link}. Questions? Reply and we'll sort it out.

Appointment Reminders texting questions

Put these templates to work

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